Our Design for Digital fellow, Dr. Jerry Kane, has interviewed hundreds, and surveyed thousands, of executives across industries to understand what leads to successful digital organizations. Based on the findings gained through this research, along with conversations with over 20 credit unions, Dr. Kane is sharing his early thoughts on what aspects of digital transformation credit unions should prioritize as well as how credit unions can leverage their unique strengths to compete in a digital world.
Designing Your Organization for a Digital World: It’s Not About Technology—It’s About People
Blog 1
In Dr. Kane’s extensive research on digital transformation, one theme has persisted: digital transformation is more about people and culture than technology. The first blog in this series lays out why this is the case and how credit unions can begin to leverage their existing strength of focusing on people to become stronger digital organizations.
Crafting a Winning Digital Strategy: Essential Insights for Credit Union Executives
Blog 2
This blog review six important elements of a digital strategy, giving credit union leaders tips on where to start, what to prioritize, and some key pitfalls to avoid.
Going Digital Without Losing Distinction: Credit Unions and the Power of Personalization
Blog 3
This blog challenges the notion that credit unions have to deliver “best-in-class” experiences in order to compete. Instead, Dr. Kane looks at several ways a credit union can create experiences that are unique and authentic to their individual mission, membership, and brand, setting them apart from competitors on their own terms.
