Design for Digital

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Led by Filene Fellow, Gerald Kane, The Center for Design for Digital will tackle the complex and evolving digital landscape to help credit unions drive growth through better, more efficient processes internally and better, more engaging experiences for both their members and their employees.

Gerald Kane Dept. Head, Chair of Business Admin & Professor, Dept. of Mgmt. Information Systems at Terry College of Business, University of Georgia

Featured

Report #680 | Sep 28, 2026 | Members

Payments Artificial Intelligence Innovation

The New Money Movement Landscape

McKaye Black

Agentic payments are beginning to shift commerce from “click-to-pay” to “decide-to-pay.” As AI agents gain the ability to act within delegated authority, credit unions will need to think differently about authorization, authentication, controls, and accountability.

Report #677 | Aug 17, 2026 | Members

Artificial Intelligence Strategy and Planning Benchmarking and Key Performance Indicators

A Movement in Transition

This report looks at what Filene’s digital benchmarking data says about credit unions’ readiness for digital change. The findings point to a movement with real ambition, but uneven execution across strategy, talent, infrastructure, member experience, AI readiness, and ecosystem partnerships.

Next Event

Event | Dec 1, 2026

big.bright.minds. 2026

New Orleans, LA

As Filene's premier annual event, we bring together the most forward-thinking credit union leaders in the country to share our latest research and foster powerful connections across the community. This year, for the first time, we have entered into a partnership with Money20/20, the world's leading fintech show, to bringing the broader financial services ecosystem directly to our attendees.

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