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All Things Payments

Why All Things Payments

The stakes for credit unions have never been higher. Emerging payments technologies create new opportunities while also putting pressure on credit union deposit strategies and interchange revenue. Amazon and Walmart are exploring launching stablecoins that could financially impact credit unions' bottom lines. OpenAI’s Instant Checkout with PayPal will allow users to buy in a single, streamlined ChatGPT experience. AI-powered fraud is accelerating faster than defenses can keep up.

No single credit union can solve the payments puzzle on their own. The All Things Payments Center brings together the industry's best thinking: academic rigor, practitioner insight, and collaborative problem-solving to help credit unions not just survive these disruptions but lead through them.
Mark Meyer
President + CEO
Filene Research Institute

From Confusion to Competitive Clarity

The All Things Payments Center cuts through the noise with unbiased CU-guided research that will help credit unions look forward to navigate competition and technological tradeoffs to build a payments roadmap that will meet the evolving expectations of their members. Filene will examine critical questions including:

  • Where does our credit union stand competitively in payments and what should we prioritize?
  • Which payment innovations (tokenization, stablecoins, etc.) will impact our members?
  • What do members actually expect from their payments experience and how do we deliver it?

Featured

Report #663 | Members
Innovation Payments

2025 FiLab Results: Cardfit

Credit cards remain one of the most powerful tools for deepening member relationships, yet most consumers still turn to big banks when choosing a card. Why? Because credit unions are often invisible in the digital comparison journey. Filene’s latest FiLab Fintech report explores how seven credit unions tested CardFit’s comparison platform to change that dynamic, and what they learned about engagement, targeting, and the hidden barriers standing between interest and approval.
Report #660 |
Innovation

2025 FiLab Results: Casap

One of the six solutions selected for the 2025 FiLab testing phase focused on improving how credit unions manage fraud disputes, an operational and reputational pressure point that continues to intensify as fraud volumes rise. To address this long-standing challenge, FiLab partnered with Casap to test whether its fraud dispute automation platform can reduce manual burden, improve processing speed and strengthen member trust during high-stakes resolution moments.

Next Event

Event |

big.bright.minds. 2026

New Orleans, LA

Every year, courtesy of our presenting sponsors, Filene brings together credit unions from across the U.S.: CEOs, board members, and the employees designing the future of credit unions. Add in our Filene Fellows and industry thinkers whose work is reshaping the industry, the next generation of leaders through Crashers, and the fintechs building the tools that will define the next decade, and you have the single richest room in the movement.

Questions the Center for All Things Payments Will Cover

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Blog |
Payments Strategy and Planning

The Payments Evolution: What Credit Union Leaders Need to Know Right Now

Most credit unions know that the payments landscape is changing. Fewer have a strategy for what to do about it. The following post explores the insights Fellow Dr. Henry Kim shared at this year's Filene's Inner Circle Symposium. Read on to explore the four pillars that will define payments leadership in the years ahead, and what questions to ask your team now to prepare.
Report #663 | Members
Innovation Payments

2025 FiLab Results: Cardfit

Credit cards remain one of the most powerful tools for deepening member relationships, yet most consumers still turn to big banks when choosing a card. Why? Because credit unions are often invisible in the digital comparison journey. Filene’s latest FiLab Fintech report explores how seven credit unions tested CardFit’s comparison platform to change that dynamic, and what they learned about engagement, targeting, and the hidden barriers standing between interest and approval.
Blog |
Payments

Leading the Payments Evolution: Welcome to Filene's Center for All Things Payments

The payments landscape is transforming faster than ever. Members now expect money to move instantly at 2 AM, buy products without leaving AI chat windows, and access seamless payment experiences everywhere they go. Meanwhile, stablecoins, embedded finance, and evolving fraud tactics are reshaping the competitive playing field. Read on to learn how Filene's new Center for All Things Payments will help you meet your members' expectations and turn disruption into your strategic advantage.
Blog |

Thinking Forward: Keeping Payments SIMPLE in a Rapidly Changing Landscape

For credit unions, staying relevant in this evolving landscape means understanding not just how payments work, but how people want to pay. Six key trends—Social, Invisible, Mobile, Personal, Live and Empowered—capture how consumer behavior is evolving and what it means for the future of member engagement. While examining these trends, we'll use examples from across the globe; these may show possible futures for America's credit unions.

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Filene's Center for All Things Payments is generously sponsored by:

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