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Payments

Payments are at the core of the member experience, shaping how people move money, shop and interact with their financial institutions. As technology, regulation and consumer expectations rapidly evolve credit unions must adapt their payments strategy to remain relevant, competitive and trusted in an increasingly digital financial landscape.

Why it matters

Payments are a strategic battleground for credit unions, representing both a major source of revenue and a critical touchpoint that drives member loyalty. As competitors from fintechs and non-traditional financial institutions continue to innovate, credit unions must ensure their payments strategy aligns with their broader growth goals, risk management priorities, and member experience objectives. The speed of change in technology, regulation, and consumer behavior means that payments are no longer just about transactions—they are about positioning the credit union as a trusted, modern financial partner.

Filene delivers the latest research and insights to help credit union leaders make confident, future-focused decisions in this space. From understanding market shifts and regulatory impacts to testing real-world solutions through our incubation programs, Filene equips executives with the knowledge and resources they need to evaluate opportunities, mitigate risks, and drive competitive advantage. With Filene as a partner, credit unions can advance payment strategies that not only meet member expectations today but also anticipate the needs of tomorrow.

Research in this topic

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  • Report #678 |
    Artificial Intelligence Innovation Payments

    What I Learned While Looking for the Credit Union of the Future

    The credit union of the future will be shaped by technology, but its enduring advantage will remain distinctly human: its cooperative model and commitment to serving people. This report offers a forward-looking perspective on how credit unions can respond to evolving member expectations, embrace emerging technologies, and strengthen the cooperative advantage that will set them apart in the future.
  • Report #663 | Members
    Innovation Payments

    2025 FiLab Results: Cardfit

    Credit cards remain one of the most powerful tools for deepening member relationships, yet most consumers still turn to big banks when choosing a card. Why? Because credit unions are often invisible in the digital comparison journey. Filene’s latest FiLab Fintech report explores how seven credit unions tested CardFit’s comparison platform to change that dynamic, and what they learned about engagement, targeting, and the hidden barriers standing between interest and approval.
  • Report #653 | Members
    Payments Innovation

    Global Payment Innovations: A Research Brief for U.S. Credit Unions

    • Ann Wessling
    *25-Minute Read: Co-designed with the World Council of Credit Unions (WOCCU), this brief aims to deliver an in-depth report that compares leading payment innovations worldwide, analyzes the technological and regulatory drivers behind these advancements, and derives actionable lessons for U.S. credit unions by examining models and regulatory environments from selected countries.

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