Inside Out and Outside In: Designing Your Organization to Create Exceptional Member Experiences
Thank you for attending Inside Out and Outside In. For a full recap of the event, visit Inside Out and Outside In: Research Event Recap.
We hope these presentations help you create exceptional member experiences.
Competing and Winning on Member Experience, Dennis Campbell
Does Technology Truly Improve Member Services?, Michelle Shell
Transforming the Member Experience From Villain to Hero, Lorraine Stewart and Michelle Bloedorn
Leveraging Innovations to Drive Savings for Credit Union Members, Brian Gilmore and Keyarash Jahanian
Inside the Call Center: Maximizing Service Excellence, Rini Fredette, Lorna Quinn
Getting Started with Service Design, David Colby Reed and Lee-Sean Huang