Research & Thinking
To accelerate insights and ​transform your organization.
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By Topics in Action
Year 1 Lab Results—Subscription-Based Pricing Models
By Questions
Webinar: The Evolution and Impact of AI in Credit Unions
Text-Generative AI and the Future for Credit Unions
Top 5 Things That Credit Unions Should Consider When Building an AI Policy
As credit unions embrace the transformative power of Artificial Intelligence (AI) and Large Language Models (LLMs), it becomes essential to construct robust AI policies. The following brief will delve into the realm of AI policy, uncovering the top five critical considerations for credit unions.
Opportunities and Risks of Conversational AI for Credit Unions: Empathy and Intimacy in Automated Financial Customer Service
As the use of digital channels continues to grow for credit unions, conversational artificial intelligence (AI) technologies provide an opportunity for improved service delivery and the potential for new service offerings such as financial advice.
Fairness and Accountability for Algorithms in Financial Services
How can credit unions differentiate on trust? This report reviews a key area where trust is increasingly at a premium: the use of consumers’ data in algorithmic credit scoring. With this change comes new questions and concerns, especially about the potential for bias and discrimination in algorithmic underwriting.
Credit Union Boards: Resources for Effective Governance
Effective board governance is essential for credit union sustainability and health. From board evaluation practices to board composition, Filene has curated resources for credit union leaders seeking to learn more about strategies to improve board governance.
Formalizing the Art of Board Composition
A board of directors can make or break the success of a credit union. Yet credit unions sometimes find board governance lacking or inadequate for meeting their challenges. This report provides research-based recommendations for improving board composition, including formalizing recruitment and evaluation to help credit unions leverage more from their boards of directors.
Webinar: The Evolution and Impact of AI in Credit Unions
Text-Generative AI and the Future for Credit Unions
Top 5 Things That Credit Unions Should Consider When Building an AI Policy
As credit unions embrace the transformative power of Artificial Intelligence (AI) and Large Language Models (LLMs), it becomes essential to construct robust AI policies. The following brief will delve into the realm of AI policy, uncovering the top five critical considerations for credit unions.
Opportunities and Risks of Conversational AI for Credit Unions: Empathy and Intimacy in Automated Financial Customer Service
As the use of digital channels continues to grow for credit unions, conversational artificial intelligence (AI) technologies provide an opportunity for improved service delivery and the potential for new service offerings such as financial advice.
Fairness and Accountability for Algorithms in Financial Services
How can credit unions differentiate on trust? This report reviews a key area where trust is increasingly at a premium: the use of consumers’ data in algorithmic credit scoring. With this change comes new questions and concerns, especially about the potential for bias and discrimination in algorithmic underwriting.
Credit Union Boards: Resources for Effective Governance
Effective board governance is essential for credit union sustainability and health. From board evaluation practices to board composition, Filene has curated resources for credit union leaders seeking to learn more about strategies to improve board governance.
Formalizing the Art of Board Composition
A board of directors can make or break the success of a credit union. Yet credit unions sometimes find board governance lacking or inadequate for meeting their challenges. This report provides research-based recommendations for improving board composition, including formalizing recruitment and evaluation to help credit unions leverage more from their boards of directors.
How We Focus
Centers of Excellence
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Center of Excellence Emerging Technology
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Center of Excellence Data Analytics & the Future of Financial Services
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Center of Excellence Community Social Impact
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Center of Excellence Consumer Financial Lives in Transition
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Center of Excellence Innovation & Incubation
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Center of Excellence Diversity, Equity & Inclusion
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Center of Excellence Leadership, Strategy & Governance
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Center of Excellence The Credit Union of the Future
Our Latest Research & Thinking
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Report #607 | | Members
Accelerating Analytics: Creating and Fostering Academic-Credit Union Partnerships
The Center for Data Analytics has developed a series of reports focused on analytics readiness and, specifically, the levers a credit union must manage to accelerate value creation from its investments in analytics. This report focuses on the sixth and final readiness lever, which is related to partner/internal benefit creation. -
Report #604 |
Year 1 Lab Results—Subscription-Based Pricing Models
During its inaugural year, The Lab at Filene completed the testing of four ideas focused on helping credit unions adapt and thrive in today's marketplace. These are the final results of our Subscription-based Pricing Models test. -
Report #611 | | Members
A Personal Roadmap for Activating Diversity, Equity and Inclusion (DEI)
Watch the video below to learn how you can develop personal DEI skills and transfer them to the work environment—activating your own personal roadmap to DEI. -
Report #603 |
Year 1 Lab Results—Ignite Sales: Digital Engagement for Indirect Lending
During its inaugural year, The Lab at Filene has completed the testing of four ideas focused on helping credit unions adapt and thrive in today's marketplace. These are the final results of our Digital Engagement for Indirect Lending test, in partnership with Ignite Sales.