Home

Membership

Sign In Create Account

Search

or ask a question with Filene's Research Chatbot

Browse by Type

Sign In Create Account

Research & Thinking

To accelerate insights and ​transform your organization.

Lisa Servon speaking

Browse our research & thinking

By Topics in Action

Report #649 | Members
Innovation

Year Three FiLab Results: IDgo

To kick off the third round of tests, FiLab partnered with IDgo as one of six solutions for the 2025 testing phase. IDgo is a digital identity authentication solution that helps financial institutions verify members quickly, securely and efficiently. Here we explore IDgo's potential to improve call center authentication by saving time, reducing fraud risk and creating a better experience for both members and staff compared to existing methods.
Report #648 |
Diversity, Equity and Inclusion Financial Well-being Culture

Results Overview of Filene's Center of Excellence for Diversity, Equity & Inclusion

This report highlights the impact from our Center of Excellence for Diversity, Equity & Inclusion. Led by Dr. Quinetta Roberson, the work from this center focused on tackling challenges in accessing both talent and products and services in the financial services industry, and conduct applied research on DEI practices in credit unions as a model for the larger financial services sector.

By Questions

Report #639 | Members
Artificial Intelligence Strategy and Planning Innovation Benchmarking and Key Performance Indicators

The AI Adoption Journey: A Survey of Credit Union Leaders

*20-Minute Read: Artificial intelligence (AI) is transforming the digital economy, and credit union leaders are navigating pivotal decisions on how to integrate AI into their business models. This report shares insights from a survey of 110 participants across 78 organizations, highlighting early trends, emerging strategies, and the positive potential of AI to empower members, employees, and leadership, while encouraging credit unions to evolve and refine their AI approaches.

Report #623 | Members
Board Governance

Credit Union Governance Landscape

Bringing nearly three decades of both academic research and practical experience as a board member, Dr. Hillman has contextualized survey results with governance best practices for credit union leaders to consider as they continue to shape their board to be a strategic asset.
Report #463 | | From the Archives Members
Culture Board Governance

Formalizing the Art of Board Composition

  • Matt Fullbrook

A board of directors can make or break the success of a credit union. Yet credit unions sometimes find board governance lacking or inadequate for meeting their challenges. This report provides research-based recommendations for improving board composition, including formalizing recruitment and evaluation to help credit unions leverage more from their boards of directors.

How We Focus

Centers of Excellence

Focused on the topics that matter most to credit unions today, Filene's Centers of Excellence power your strategy and spark growth with cutting-edge research and innovation.

Our Latest Research & Thinking