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The Credit Union of the Future

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Report #671 | Members
Non-Interest Income Strategy and Planning

Beyond ROI: How Credit Unions Realize Strategic Value from CUSO Investments

Credit unions face growing pressure to innovate, meet evolving member expectations, and access capabilities that are increasingly difficult to build independently. This report delves into how leaders can utilize their CUSO investments to produce meaningful outcomes beyond their traditional cost-sharing and capacity building functions.

Next Event

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big.bright.minds. 2026

New Orleans, LA

Every year, courtesy of our presenting sponsors, Filene brings together credit unions from across the U.S.: CEOs, board members, and the employees designing the future of credit unions. Add in our Filene Fellows and industry thinkers whose work is reshaping the industry, the next generation of leaders through Crashers, and the fintechs building the tools that will define the next decade, and you have the single richest room in the movement.

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Report #635 | Members
Artificial Intelligence Innovation

A Blockchain and Digital Asset Primer for Credit Unions

*25-minute read—This blockchain primer provides an overview of the key aspects of blockchain technology and digital assets, and the various ways blockchain has been used to date. The primer also gives an overview of how decentralized finance is already being used in financial services and some of the ways credit unions can begin to leverage this technology.
Report #404 | | From the Archives Members

Blockchain Beyond Bitcoin: Insights for Credit Unions

  • Bruce Cahan

Blockchain technologies and cryptocurrencies are revolutionizing the way people perceive and interact with money. Credit unions should focus on gleaning value from these technologies to grow their business.

Report #639 | Members
Artificial Intelligence Strategy and Planning Innovation Benchmarking and Key Performance Indicators

The AI Adoption Journey: A Survey of Credit Union Leaders

*20-Minute Read: Artificial intelligence (AI) is transforming the digital economy, and credit union leaders are navigating pivotal decisions on how to integrate AI into their business models. This report shares insights from a survey of 110 participants across 78 organizations, highlighting early trends, emerging strategies, and the positive potential of AI to empower members, employees, and leadership, while encouraging credit unions to evolve and refine their AI approaches.

Blog |
Artificial Intelligence Strategy and Planning Innovation

Thinking Forward: When Your Member's AI Picks the Financial Product, Will It Pick You?

AI agents are already choosing financial products for consumers, and most credit unions don't know they're not included in consideration. The infrastructure isn't coming; it's live. And the trust advantage credit unions spent decades building? It doesn't translate automatically. Here's what that means, and what to do about it.
Report #639 | Members
Artificial Intelligence Strategy and Planning Innovation Benchmarking and Key Performance Indicators

The AI Adoption Journey: A Survey of Credit Union Leaders

*20-Minute Read: Artificial intelligence (AI) is transforming the digital economy, and credit union leaders are navigating pivotal decisions on how to integrate AI into their business models. This report shares insights from a survey of 110 participants across 78 organizations, highlighting early trends, emerging strategies, and the positive potential of AI to empower members, employees, and leadership, while encouraging credit unions to evolve and refine their AI approaches.

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