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Commissioned Research

Accelerate the reach, growth, and impact of your organization. When your story is supported by independent research, it means more.

Commissioned Research — Details

Powered by Filene’s deep archive of cutting-edge research and long history of working with credit unions and other financial services providers, our commissioned research provides credit union partners and providers with thought leadership that is evidence-based and market-leading.

With over 500 credit union members, Filene provides a unique opportunity to connect directly with the fastest growing and most innovative credit unions in the world. Our research partners benefit from Filene’s superpower of connection. You can leverage our vast network and powerful marketing engine to tell their story with a partner that is known for the integrity of its research and innovation.

Filene can help explain your "why."

Filene researchers will work directly with your team to scope the questions and approach and craft a compelling research project to give you trustworthy insights into your market and an independent voice for your business. As a research partner, you will benefit from our insider knowledge of the trends, challenges, and opportunities foremost on the minds of credit union leaders and decision-makers.


  • Commission research to find solutions specific to the biggest questions facing your organization.
  • Synthesize useful findings from custom surveys, focus groups, and interviews developed and administrated by Filene’s experts to save you time.
  • Leverage recommended actions and opportunities to inform your strategic decisions and to cultivate member loyalty and grow your business.

Examples of Previous Comissioned Research

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2023 UPDATE: Amplifying Social Impact; The State of Credit Union Giving


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Opportunities and Risks of Conversational AI for Credit Unions: Empathy and Intimacy in Automated Financial Customer Service


As the use of digital channels continues to grow for credit unions, conversational artificial intelligence (AI) technologies provide an opportunity for improved service delivery and the potential for new service offerings such as financial advice.

Beyond Legacy Lending: Strategies for Loan Growth and Inclusion


Explore how credit unions adapt to new paradigms for consumer lending while navigating a pandemic economy, and advancing the credit union people-helping-people philosophy.

What financial well-being tells us about general well-being

Blog Post

By identifying the drivers of financial well-being, we can shed light on longstanding and overarching economic, health, and social challenges and inequalities facing credit union members.