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i3 Concept | May 10, 2017

Bank Ahead

Laura Eblen VP Member Engagement & Government Affairs at Mazuma Credit Union
Mary Estes EVP at First Commerce CU
Chris Cummins VP Virtual Service Delivery at Redwood Credit Union
Justin Kautz VP of Accounting and Finance at Canvas Credit Union

Bank Ahead Concept Document

Problem

How might we reduce wait times for members in the branch?

Solution

Bank Ahead, an integrated mobile application that gives the member a selection of services to prepare in advance to reduce their waiting time.

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If we can fund the research that will benefit all credit unions, it will be beneficial for all members. Our relationship with Filene has helped us move our efforts forward as well as the movement.

Merry Pateuk

SVP, Industry Engagement
Velera

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Bank Ahead

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