Board members play a critical role in the success of their credit union, helping to drive the strategy and vision of the organization. The goal of this space is to curate Filene’s body of work to pull forward relevant and timely insights specifically for board members. The curated pieces fall into two categories – 1. research on governance best practices to help board members understand how they can be a stronger strategic asset to the credit union and 2. research on important and evolving topics, like digital strategy and the needs of younger generations.
Curated Research for Credit Union Board Members
Keep Exploring
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Report #660 |2025 FiLab Results: Casap
One of the six solutions selected for the 2025 FiLab testing phase focused on improving how credit unions manage fraud disputes, an operational and reputational pressure point that continues to intensify as fraud volumes rise. To address this long-standing challenge, FiLab partnered with Casap to test whether its fraud dispute automation platform can reduce manual burden, improve processing speed and strengthen member trust during high-stakes resolution moments. -
Member Exclusive Webinar |Can an Influencer Strategy Help You Reach Gen Z? Short Answer: Yes. Tune in to Find out How.
Join us for this Filene member exclusive webinar to learn how Gen Z responds to Finfluencer strategies, hear real results from credit unions that tested them, and get a ready-to-use-toolkit to start reaching younger members now. -
Report #658 |2025 FiLab Results: Finfluencer
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McKaye Black
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Bella Scott
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Jessica Gamache
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Katie Brown
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Jason Shapiro
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Kimberly Lear
The next generation of members seek out financial guidance online and the question is whether your credit union will be part of that conversation. Filene's FiLab Finfluencer report reveals how 13 credit unions stepped into that space by testing influencer campaigns, and what they discovered may change the way you think about future member growth entirely. -
McKaye Black
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