Board members play a critical role in the success of their credit union, helping to drive the strategy and vision of the organization. The goal of this space is to curate Filene’s body of work to pull forward relevant and timely insights specifically for board members. The curated pieces fall into two categories – 1. research on governance best practices to help board members understand how they can be a stronger strategic asset to the credit union and 2. research on important and evolving topics, like digital strategy and the needs of younger generations.
Curated Research for Credit Union Board Members
Keep Exploring
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Blog |What Fintech Partnerships Really Look Like: 3 Lessons from the Field
Credit union executives are fielding more fintech pitches than ever, but knowing which solution is right for your specific goals, infrastructure, and members is a question most institutions don't have the bandwidth to answer on their own. After years of hands-on testing alongside credit unions and fintech partners, FiLab has identified three considerations that consistently separate successful implementations from the ones that stall. -
Report #663 | | Members2025 FiLab Results: Cardfit
Credit cards remain one of the most powerful tools for deepening member relationships, yet most consumers still turn to big banks when choosing a card. Why? Because credit unions are often invisible in the digital comparison journey. Filene’s latest FiLab Fintech report explores how seven credit unions tested CardFit’s comparison platform to change that dynamic, and what they learned about engagement, targeting, and the hidden barriers standing between interest and approval. -
Webinar |Strategy and Planning Payments Attracting and Engaging Younger Members Artificial Intelligence InnovationFilene's Major Predictions for Credit Unions in 2027
As the year closes, Filene leaders are sharing their boldest predictions to help credit union leaders cut through the noise and focus on what matters most heading into 2027. Join us for a forward-looking session packed with trend insights and practical guidance so you can end the year with clarity and start 2027 with confidence. -
Webinar |Personalization That Pays Off: How Credit Union CMOs Are Turning Smarter Segmentation into Deeper Relationships and Higher Balances
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Stephen Arnold
Your members aren't all the same. Stop marketing like they are. Leading credit union CMOs reveal how they're using Member Pulse to drive smarter segmentation and personalized member engagement. The session delivers real-world strategies, no theory, just proven tactics that strengthen relationships, grow balances, and improve cross-sell performance. -
