Board members play a critical role in the success of their credit union, helping to drive the strategy and vision of the organization. The goal of this space is to curate Filene’s body of work to pull forward relevant and timely insights specifically for board members. The curated pieces fall into two categories – 1. research on governance and merger best practices to help board members understand how they can be a stronger strategic asset to the credit union and 2. research on important and evolving topics, like the evolving payments landscape, member and employee well-being, and understanding the needs of younger generations to differentiate effectively.
Curated Research for Credit Union Board Members
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Report #678 | | MembersWhat I Learned While Looking for the Credit Union of the Future
The credit union of the future will be shaped by technology, but its enduring advantage will remain distinctly human: its cooperative model and commitment to serving people. This report offers a forward-looking perspective on how credit unions can respond to evolving member expectations, embrace emerging technologies, and strengthen the cooperative advantage that will set them apart in the future. -
Blog |From Pitch to Proof: Inside the 2026 FiLab Symposium
At the 2026 FiLab Symposium in Kansas City, credit union leaders, fintech innovators and strategic partners came together to help shape FiLab’s 2027 testing agenda. The focus was not just on the best pitch, but on which ideas could answer meaningful questions, explore emerging technology and create useful learning for credit unions. Now, the selected solutions will move from possibility to proof through real-world testing, with the 2027 Testing Menu set to be announced in mid-October. -
Blog |Thinking Forward: Your Members Are Unique. Which Transaction Accounts Fit Their Needs?
Your members don’t all use their checking accounts the same way—so why should every transaction account look the same? New insights from Filene’s Member Pulse cohort, representing more than 3.5 million credit union members, reveal meaningful differences in how members spend, save and move their money. Understanding what your members value can help you make smarter product decisions, prioritize the right features and create more relevant member experiences. -
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Meet the 27 Semifinalists Advancing Toward FiLab’s 2027 Test Menu
FiLab's 2027 cycle drew 120+ submissions — a 39% jump over 2025 and the largest applicant pool in FiLab's history, with 77% from first-time applicants. Twenty-five fintechs and two Discovery Tests have advanced to sponsor evaluation: 27 test ideas spanning member growth, lending, fraud protection, operations, and member intelligence. Meet the semifinalists and stay tuned to see what happens when sponsors vote in Kansas City this week.
