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Payments

Payments are at the core of the member experience, shaping how people move money, shop and interact with their financial institutions. As technology, regulation and consumer expectations rapidly evolve credit unions must adapt their payments strategy to remain relevant, competitive and trusted in an increasingly digital financial landscape.

Why it matters

Payments are a strategic battleground for credit unions, representing both a major source of revenue and a critical touchpoint that drives member loyalty. As competitors from fintechs and non-traditional financial institutions continue to innovate, credit unions must ensure their payments strategy aligns with their broader growth goals, risk management priorities, and member experience objectives. The speed of change in technology, regulation, and consumer behavior means that payments are no longer just about transactions—they are about positioning the credit union as a trusted, modern financial partner.

Filene delivers the latest research and insights to help credit union leaders make confident, future-focused decisions in this space. From understanding market shifts and regulatory impacts to testing real-world solutions through our incubation programs, Filene equips executives with the knowledge and resources they need to evaluate opportunities, mitigate risks, and drive competitive advantage. With Filene as a partner, credit unions can advance payment strategies that not only meet member expectations today but also anticipate the needs of tomorrow.

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