

Payments
Payments are at the core of the member experience, shaping how people move money, shop and interact with their financial institutions. As technology, regulation and consumer expectations rapidly evolve credit unions must adapt their payments strategy to remain relevant, competitive and trusted in an increasingly digital financial landscape.
Why it matters
Payments are a strategic battleground for credit unions, representing both a major source of revenue and a critical touchpoint that drives member loyalty. As competitors from fintechs and non-traditional financial institutions continue to innovate, credit unions must ensure their payments strategy aligns with their broader growth goals, risk management priorities, and member experience objectives. The speed of change in technology, regulation, and consumer behavior means that payments are no longer just about transactions—they are about positioning the credit union as a trusted, modern financial partner.
Filene delivers the latest research and insights to help credit union leaders make confident, future-focused decisions in this space. From understanding market shifts and regulatory impacts to testing real-world solutions through our incubation programs, Filene equips executives with the knowledge and resources they need to evaluate opportunities, mitigate risks, and drive competitive advantage. With Filene as a partner, credit unions can advance payment strategies that not only meet member expectations today but also anticipate the needs of tomorrow.
Research in this topic
View All-
Report #653 | | Members*25-Minute Read: Co-designed with the World Council of Credit Unions (WOCCU), this brief aims to deliver an in-depth report that compares leading payment innovations worldwide, analyzes the technological and regulatory drivers behind these advancements, and derives actionable lessons for U.S. credit unions by examining models and regulatory environments from selected countries.
-
Report #650 | | Members
SIMPLE Payments: Six Consumer Payment Trends Credit Unions Must Embrace
The future of payments is here, and credit unions must move fast to keep up. The SIMPLE Payments framework reveals six important trends reshaping how members pay and interact with money. This brief shows how credit unions can embed payments into daily life, deliver real-time experiences, and thrive in a digital-first world. -
Report #622 |
Year Two FiLab Results: Flow
Competition in the payments space continues to heat up. That's why FiLab partnered with Flow to test their platform on its ability to enable credit unions to communicate with the members when they are most engaged—at the point of sale with their card.
More opportunities
View All-
Webinar |
Roadmap to Excellence: Understanding Membership Options at Filene
Explore your member benefits with Filene. -
Blog |Payments Attracting and Engaging Younger Members Innovation Strategy and Planning Artificial Intelligence
Thinking Forward: Payments Meet Flexibility, at EDGE
When, where, and how people move money has changed dramatically over the last few years, and according to several conversations at the EDGE Conference in Las Vegas last month, the pace is only set to increase. Read here what might be next for money movement in the U.S., and how credit unions can begin preparing themselves to stay top of mind for members.