Filene Fill-in Episode #49 |
Ep. 49: The Credit Union of the 21st Century!
Take a fresh look at the driving forces changing the credit union landscape.
- Historical Foundation of Credit Unions: The episode discusses credit unions and their evolution over time, emphasizing their historical foundation in promoting savings, thrift, and providing access to fair credit for people with modest means while acknowledging that the financial services landscape and consumer needs have evolved significantly.
- Reimagining 21st Century Credit Unions: Stephen C. Rea, a postdoctoral researcher at the University of California, Irvine, discusses the concept of a "21st century credit union," one that combines historical strengths with high-tech, personalized services, including financial planning and wealth management.
- Key Socioeconomic and Technological Trends: Stevie highlights key socioeconomic and technological trends shaping the financial services industry, such as the gig economy, wage stagnation, wealth inequality, and the importance of data and fintech solutions for credit unions.
- Member-Centric Approach and the Future of Credit Unions: Samantha Paxson, the Chief Experience Officer of Co-op Financial Services, emphasizes the need for credit unions to provide a holistic, digitally oriented member experience. She sees credit unions evolving into aggregators of fintech solutions, offering customized financial services and payments to meet evolving member expectations. The episode concludes with a focus on an upcoming conference and the importance of credit unions adapting to the digital economy while remaining member-centric.