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Report #512 |Review this update to Filene's 2020 report on the state of credit union giving detailed in a downloadable overview of credit unions' collective impact on Children's Miracle Network fundraising.
Report #537 | | Members
Opportunities and Risks of Conversational AI for Credit Unions: Empathy and Intimacy in Automated Financial Customer Service
As the use of digital channels continues to grow for credit unions, conversational artificial intelligence (AI) technologies provide an opportunity for improved service delivery and the potential for new service offerings such as financial advice.
Report #556 |
Bridging the Spatial Divide: A Guide to Achieving Diversity, Equity, and Inclusion in Physical Work Environments
Credit unions should consider how physical workplace design and policies can affect workers of diverse backgrounds. They must consider this and implement strategies to enhance their physical workplaces in order to capture the full benefits of DEI initiatives.
Report #546 |
Explore how credit unions adapt to new paradigms for consumer lending while navigating a pandemic economy, and advancing the credit union people-helping-people philosophy.