Filene's Fellow for the Center for Emerging Technology, Dr. Bill Maurer, with special guest researchers Scott D. Mainwaring and Melissa Katherine Wrapp of the University of California, Irvine, provided a preview of an upcoming research project sharing 7 themes that emerged from interviews with credit union members about their experiences with digital assistants, customer service chatbots, and financial institutions.
Webinar: Empathy and Intimacy in Automated Financial Customer Service
Review the webinar materials from Empathy and Intimacy in Automated Financial Customer Service, hosted on January 14, 2021.
Report #592 | | MembersWith the rise of data-driven organizations in the financial services industry, it is essential for credit unions to accelerate value creation through the use of analytics. However, the lack of skilled analytical employees represents the most significant implementation challenge faced by organizations across industries.
Report #594 | | Members
As credit unions embrace the transformative power of Artificial Intelligence (AI) and Large Language Models (LLMs), it becomes essential to construct robust AI policies. The following brief will delve into the realm of AI policy, uncovering the top five critical considerations for credit unions.
Report #587 | | Members
Do Your Employees Speak Data?—Cultivating Employee Data Literacy to Maximize Analytics Value Creation
This research report explores the gap between more quantitative employees and business-domain-focused employees to more fully understand the human capital implications within the credit union system.
Podcast |In this episode, we chat with Jean Chatzky, founder and CEO of HerMoney. We dive into the new Filene x HerMoney program that provides credit unions with member-facing financial wellness content for their social/digital platforms, and discuss what’s happening in the world of financial wellness efforts.