Artificial Intelligence
As the digital landscape and emerging technology continues to evolve, credit unions must assess the potential benefits of using artificial intelligence (AI) as well as the potential risks.
Why it matters
Depending on where your credit union is in the AI journey, Filene has you covered. We invite you to explore our current research insights and trends on the topic of artificial intelligence to help give you the information you need to implement the right AI strategy at your institution.
Research in this topic
View All-
Report #598 | | MembersThis report examines TextGen AI technologies to separate fact from fiction amid the hype in such a way that allows credit unions to analyze the very real challenges, known limitations and promising opportunities that this technology brings.
-
Report #594 | | Members
Top 5 Things That Credit Unions Should Consider When Building an AI Policy
As credit unions embrace the transformative power of Artificial Intelligence (AI) and Large Language Models (LLMs), it becomes essential to construct robust AI policies. The following brief will delve into the realm of AI policy, uncovering the top five critical considerations for credit unions.
-
Report #537 | | Members
Opportunities and Risks of Conversational AI for Credit Unions: Empathy and Intimacy in Automated Financial Customer Service
As the use of digital channels continues to grow for credit unions, conversational artificial intelligence (AI) technologies provide an opportunity for improved service delivery and the potential for new service offerings such as financial advice.
-
Report #493 | | Members
Fairness and Accountability for Algorithms in Financial Services
How can credit unions differentiate on trust? This report reviews a key area where trust is increasingly at a premium: the use of consumers’ data in algorithmic credit scoring. With this change comes new questions and concerns, especially about the potential for bias and discrimination in algorithmic underwriting.
More opportunities
View All-
Webinar |
Demystifying Generative AI Applications: How Credit Unions Can Harness GenAI for Efficiency and Growth
In this webinar, you'll learn some fundamentals of the AI tech stack and about tools for employee productivity. You'll also get a broad perspective on how the credit union industry is approaching generative AI and how credit unions can adopt this technology to increase efficiency and serve their members more effectively. -
Blog |
Webinar: The Evolution and Impact of AI in Credit Unions
Review webinar materials from The Evolution and Impact of AI in Credit Unions hosted February 15th, 2024. -
Webinar |
The Evolution and Impact of AI in Credit Unions
In this webinar, you will learn about the growing adoption of AI in a business context and specific use cases within the credit union industry. -
Blog |
Webinar: The Year Ahead
Review webinar materials from The Year Ahead hosted December 14, 2023.