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Member Exclusive Webinar |
Financial Well-being

Financial Stress Is Rising, Are Your Members Feeling It? How Credit Unions Can Turn Financial Well-Being into Loyalty, Trust, and Growth

Financial stress is reshaping how members engage with their finances and credit unions that understand this shift are uniquely positioned to drive growth. Join Filene Fellow Dr. Mat Despard to discover how your credit union can turn member financial well-being into a powerful driver of loyalty, trust, and long-term growth.

Speaker

  • Mathieu Despard, PhD, MSW Clinical Professor at The University of North Carolina at Chapel Hill, School of Social Work

What You Will Learn:

Financial stress is no longer a fringe issue it’s a defining challenge for today’s members. Credit union members report feeling overwhelmed by their finances, putting their economic security and long-term well-being at risk. For credit unions, this moment presents both a responsibility and an opportunity. In this exclusive session, Filene Fellow Dr. Mat Despard unpacks how financial stress shapes member behavior and how credit unions are uniquely positioned to intervene in ways that banks and fintechs simply can’t. By understanding the root causes of financial stress and responding with targeted, empathetic solutions, credit unions can improve member well-being while building deeper loyalty and sustainable growth.

  • The real drivers of financial stress and why they matter to your members’ decisions
  • How financial stress impacts physical health, mental health, and financial performance
  • Practical ways credit unions can reduce financial stress and become a trusted financial partner

This session is exclusive to Filene members only, if you're unsure about your Filene membership status or want to learn more about joining Filene, contact us at [email protected].

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    Measuring the Financial Well-Being of Credit Union Members

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    Financial Well-Being Has Objective and Subjective Dimensions

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