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Benchmarking and Key Performance Indicators

What gets measured gets done. But how do you know you are using the right metrics and how does your credit union's KPIs benchmark against your peers.

Why it matters

Credit union balanced scorecards are full of Key Performance Indicators (KPIs) and strategic metrics that are focused on improving the growth and financial stability of the institution. Whether you're measuring ROA, member acquisition, member and or employee satisfaction - it's important to know how your credit union's performance stacks up against your peers. Filene has an extensive collection of research and insights to help guide you on your journey to building and measuring KPIs for your credit union. 

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