The Top Five Strategic Issues Facing Credit Unions in 2025
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Blog |The Payments Evolution: What Credit Union Leaders Need to Know Right Now
Most credit unions know that the payments landscape is changing. Fewer have a strategy for what to do about it. The following post explores the insights Fellow Dr. Henry Kim shared at this year's Filene's Inner Circle Symposium. Read on to explore the four pillars that will define payments leadership in the years ahead, and what questions to ask your team now to prepare. -
Blog |Webinar: Fintechs You Need to Know: Improving Member Financial Wellness with Silvur and Debbie
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Megan Freshour
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Maddie Gunderson
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Emily Leach
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Rachel Lauren
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Zach Eychaner
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Colin Boone
Review webinar materials from "Fintechs You Need to Know: Improving Member Financial Wellness with Silvur and Debbie," hosted April 23, 2026. -
Megan Freshour
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Report #665 |2025 FiLab Results: Silvur
One of the six solutions selected for the 2025 FiLab testing phase focused on supporting members through one of the most complex transitions they will face, retirement. Silvur, is a white-labeled digital platform that guides members through Social Security, Medicare, and retirement income decisions, to test whether retirement education delivered through the credit union channel could deepen member relationships and support asset retention at a critical life stage. -
Blog |Chartway Credit Union Saved an Estimated $875K in One Year, Testing a Fraud Dispute Automation Fintech with FiLab
What does it actually look like when a credit union gets fraud management right? FiLab ran independent pilots of two fintech solutions with real credit unions and one institution walked away with $875,000 in first-year savings, a 95% improvement in chargeback win rate, and dispute processing that went from 20 minutes to near-instant.
