Last year Filene launched the Credit Union Innovation Success Study, which measures the state of innovativeness of the credit union sector based on member experience. In this webinar, we reviewed Year 1 results and heard first-hand from a participating credit union on how the survey advanced their efforts. Then we shared how Filene members can register to participate in the study for free this year.
Blog Post |
Webinar: Filene’s Credit Union Innovation Success Study
Review the webinar materials from Filene’s Credit Union Innovation Success Study: Differentiating Your Credit Union from Competitors hosted on May 4, 2023.
Blog |Review webinar materials from Member Voice: Customized Research with a Future-Forward Analysis hosted November 2nd, 2023
Report #595 | | MembersThis marks the second year of the Credit Union Innovation Success Study. It is part of a broader six-year effort—the American Innovation Index™—that measures innovation in the US economy by quantifying the experiences of the customers from over 200 brands.
Report #573 | | MembersIn today’s marketplace, satisfying consumer needs is not sufficient for service providers, including credit unions, to survive and grow. They must innovate. This study highlights the importance of business and social innovativeness among members.