Last year Filene launched the Credit Union Innovation Success Study, which measures the state of innovativeness of the credit union sector based on member experience. In this webinar, we reviewed Year 1 results and heard first-hand from a participating credit union on how the survey advanced their efforts. Then we shared how Filene members can register to participate in the study for free this year.
Blog Post
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Webinar: Filene’s Credit Union Innovation Success Study
Review the webinar materials from Filene’s Credit Union Innovation Success Study: Differentiating Your Credit Union from Competitors hosted on May 4, 2023.
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Anna Bruzgulis Senior Market Insights + Advisory Services Manager at Filene Research Institute
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Brandon McAdams VP, Strategy and Insights at Coastal Credit Union
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Gina Woodall Vice President at Illuminas
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Melissa K. Wrapp, PhD
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Employer-Sponsored Small-Dollar Loan (ESSDL) programs empower credit unions and other FIs to collaborate with employers to help employees meet their financial needs. ESSDL programs provide an alternative to high-cost borrowing options, while potentially building employees’ credit or helping them start saving. This report examines the current landscape of ESSDL programs from credit union, employer, and borrower perspectives, with important lessons learned and best practices for implementation. -
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AI agents are already choosing financial products for consumers, and most credit unions don't know they're not included in consideration. The infrastructure isn't coming; it's live. And the trust advantage credit unions spent decades building? It doesn't translate automatically. Here's what that means, and what to do about it. -
Webinar |Strategy and Planning Payments Attracting and Engaging Younger Members Artificial Intelligence InnovationFilene's Major Predictions for Credit Unions in 2027
As the year closes, Filene leaders are sharing their boldest predictions to help credit union leaders cut through the noise and focus on what matters most heading into 2027. Join us for a forward-looking session packed with trend insights and practical guidance so you can end the year with clarity and start 2027 with confidence. -
Blog |Thinking Forward: Filene’s Year in Review
2025 at Filene was quite the year! With 30+ research outputs, over 20 webinars, and 70 blog posts, we have been keeping busy answering the questions that are most top of mind for the credit union industry. For our last Thinking Forward of this year, we thought we would share some of our top trends, our favorite reports, and the content that resonated the most with our members.
