Join us to learn about a NEW opportunity from Filene!
Over the past year, Filene has been developing a consumer segmentation model designed specifically for credit unions. After analyzing 5,000 responses from credit union members nationwide, we are excited to announce Member Voice, a tool designed to help you and your team understand the drivers of member engagement by typing your membership into actionable segments.
Hearing your members’ voices is more critical than ever. In 2022, according to the American Consumer Satisfaction Index, credit unions fell behind banks in consumer satisfaction for the fourth year in a row.
With Member Voice, Filene is seeking to change that trend, one credit union at a time.
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