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Webinar
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Empathy and Intimacy in Automated Financial Customer Service
Filene Fellow for the Center of Excellence for Emerging Technology Bill Maurer and researcher Scott Mainwaring present insights on their latest research collaboration on empathy and intimacy in AI.
Hosts
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Taylor C. Nelms Senior Market Insights + Advisory Services Director at Filene Research Institute
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Bill Maurer Dean, School of Social Sciences; Professor, Department of Anthropology and School of Law; Director, Institute for Money, Technology and Financial Inclusion at University of California, Irvine
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Scott Mainwaring Research Affiliate at University of California, Irvine
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Melissa K. Wrapp University of California, Irvine
