Frictionless: Trends and Tradeoffs, A Center for Performance and Operational Excellence Colloquium.
April 10, 2018 | 8:30 a.m. - 3:30 p.m. | Palo Alto, CA
Are your members' needs being met as frictionless as possible? Are your credit union's processes causing unnecessary re-work, inefficiency, and frustration with your teams? When is friction a good thing
Huggy Rao, Stanford professor and Filene Fellow explored how to identify friction within your credit union and how to eliminate it. This day long event examined and built key tactics to bring back to your credit union to bust friction internally!
Check out the agenda for more detail on what was covered.
Speaker Handouts:
- Huggy Rao and Bob Sutton, The Friction Prescription
- Jeff Smith, NorthCountry Credit Union
- Ted Castle, Rhino Foods
- Michael Bush, Great Places to Work