Browse by Type

Webinar |

Go Mobile & Make it Easy: Measuring and Improving the Mobile Member Journey

Event highlights
Additional information

Micro-moments are critical touch points within today’s consumer journey, and when added together, they ultimately determine how that journey ends. Your digital strategy plays a critical role the member's experience because it is full of micro-moments. This webinar will discuss how to measure the mobile experience using surveys and live observational research and then how to use the learnings to inform the improvement process. 

Register for this free webinar.