The home loan is one of the most important and largest purchases many of our members will make. Unfortunately, it is one of the worst experiences they have with the credit union. When it comes to the member effort score for mortgage lending, credit unions do not score as well as they do on consumer lending. This webinar looks at the mortgage side of the Member Effort Benchmarking report from Filene and demonstrates how the MemberView Platform and mapping the member’s mortgage journey can help you find and reduce the hassle factors involved in the mortgage process and make it easier on your members.
Register for this free webinar.