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The Intersection of Inefficient and Frustrating: The Problem Resolution Journey

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An astounding 62% of customers report having to contact the company more than once to resolve an issue. This webinar looks at the problem resolution side of the Member Effort Benchmarking report from Filene and demonstrates how the MemberView Platform and mapping the member’s problem resolution journey can help you become a first call resolution credit union, increasing efficiency and mitigating member disloyalty by reducing the effort it takes them to resolve a problem. 

Register for this free webinar.