Filene's 2025 Inner Circle Symposium Recap

Inner Circle Panel: Closing the Experience & Relevancy Gaps

Jessica Gamache Head of Research at Filene Research Institute

Testing the Future: How Credit Unions are Innovating with FiLab

McKaye Black Head of Incubation at Filene Research Institute

Slide Deck

Inner Circle Panel: Delivering the Right Message

Ami Iceman-Haueter Chief Research & Digital Experience Office at Michigan State University Federal Credit Union
Anthony Volpe Founder & AI Advisor at Vertice AI

Attitude-Behavior Gaps: Differentiating Between What Members Say and What They Do

Kimberly Lear Founder at Inlay Insights

Slide Deck

Designing for Digital Onboarding: Insights from Credit Union Interviews

Gerald Kane Dept. Head, Chair of Business Admin & Professor, Dept. of Mgmt. Information Systems at Terry College of Business, University of Georgia

Slide Deck

Working Session Debrief

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Podcast | Oct 30, 2025
Artificial Intelligence

Design for Digital Takeover: Part 2
- Gerald Kane
- Sumeet Grover
Tune in to the Design for Digital Takeover of the Filene Fill-In as Jerry Kane and UFCU’s Sumeet Grover unpack what it takes to make digital transformation real—and stick around for an exciting announcement at the end!
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Artificial Intelligence

Design for Digital Podcast Takeover Series
The Design for Digital Takeover of the Filene Fill-In explores how credit unions can navigate the evolving intersection of technology and people. Hosted by Dr. Jerry Kane, this three-part series shares practical insights on aligning digital strategy, fostering innovation, and leading members confidently into the future.
Podcast | Oct 16, 2025
Artificial Intelligence

Design for Digital Takeover: Part 1
- Gerald Kane
- Sam Ransbotham
Welcome to the Design for Digital Takeover on The Filene Fill-In! Jerry Kane and Sam Ransbotham cut through the AI buzz to uncover what’s real, what’s next, and how smart experimentation turns hype into impact—stay tuned for an exciting announcement at the end of the show.
Blog | Sep 25, 2025
Thinking Forward: The State of Credit Union Marketing: The Five Trends You Should Act on Now
- Caroline Vahrenkamp
- Anna Bruzgulis
Driving membership growth through distinction and improving relevancy is a key strategic priority for many credit union CMOs these days. But what's working to move the needle and break through? Read on to discover five key marketing trends sparking authentic connections and resulting in real measurable growth.

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Filene's 2025 Inner Circle Symposium Recap

Inner Circle Panel: Closing the Experience & Relevancy Gaps

Testing the Future: How Credit Unions are Innovating with FiLab

Inner Circle Panel: Delivering the Right Message

Attitude-Behavior Gaps: Differentiating Between What Members Say and What They Do

Designing for Digital Onboarding: Insights from Credit Union Interviews

Working Session Debrief

Keep Exploring

Design for Digital Takeover: Part 2

Design for Digital Podcast Takeover Series

Design for Digital Takeover: Part 1

Thinking Forward: The State of Credit Union Marketing: The Five Trends You Should Act on Now