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Filene's 2025 Inner Circle Symposium Recap

Inner Circle Panel: Closing the Experience & Relevancy Gaps

Jessica Gamache Head of Research at Filene Research Institute

Testing the Future: How Credit Unions are Innovating with FiLab

McKaye Black Head of Incubation at Filene Research Institute

Slide Deck

Inner Circle Panel: Delivering the Right Message

Ami Iceman-Haueter Chief Research & Digital Experience Office at Michigan State University Federal Credit Union
Anthony Volpe Founder & AI Advisor at Vertice AI

Attitude-Behavior Gaps: Differentiating Between What Members Say and What They Do

Kimberly Lear Founder at Inlay Insights

Slide Deck

Designing for Digital Onboarding: Insights from Credit Union Interviews

Gerald Kane Dept. Head, Chair of Business Admin & Professor, Dept. of Mgmt. Information Systems at Terry College of Business, University of Georgia

Slide Deck

Working Session Debrief

Keep Exploring

Report #646 | Jun 24, 2025 | Members
Board Governance Strategy and Planning Culture Benchmarking and Key Performance Indicators

Credit Union Governance Risk Assessment Tool
- Amy Hillman
Is your credit union's governance helping you lead with confidence—or holding you back? Take this quick, 14-question assessment to uncover strengths, identify gaps and provide you with tailored insights to enhance your board's effectiveness.
Blog | May 15, 2025
Innovation

Webinar: Measuring What Matters—Leveraging Innovation as a Strategic Advantage
- Anna Bruzgulis
- Gina Woodall
Review webinar materials from "Measuring What Matters—Leveraging Innovation as a Strategic Advantage," hosted on May 13th, 2025.
Blog | May 2, 2025
Strategy and Planning

Webinar: Roadmap to Excellence–Understanding Your Membership Options at Filene
Review webinar materials from Roadmap to Excellence: Understanding Membership Options at Filene hosted May 1st, 2025.
Blog | Apr 29, 2025
Strategy and Planning Diversity, Equity and Inclusion

Webinar: Turning Insights into Action—A Blueprint for Credit Unions to Support Entrepreneurs
- McKaye Black
Review webinar materials from "Turning Insights into Action: A Blueprint for Credit Unions to Support Entrepreneurs," hosted April 24th, 2025.

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