Filene's 2025 Inner Circle Symposium Recap

Inner Circle Panel: Closing the Experience & Relevancy Gaps

Jessica Gamache Head of Research at Filene Research Institute

Testing the Future: How Credit Unions are Innovating with FiLab

McKaye Black Head of Incubation at Filene Research Institute

Slide Deck

Inner Circle Panel: Delivering the Right Message

Ami Iceman-Haueter Chief Research & Digital Experience Office at Michigan State University Federal Credit Union
Anthony Volpe Founder & AI Advisor at Vertice AI

Attitude-Behavior Gaps: Differentiating Between What Members Say and What They Do

Kimberly Lear Founder at Inlay Insights

Slide Deck

Designing for Digital Onboarding: Insights from Credit Union Interviews

Gerald Kane Dept. Head, Chair of Business Admin & Professor, Dept. of Mgmt. Information Systems at Terry College of Business, University of Georgia

Slide Deck

Working Session Debrief

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Research Event | Apr 7, 2026
Payments Innovation Financial Well-being Culture

Filene's 2026 Inner Circle Symposium
- Henry Kim
- Mathieu Despard, PhD, MSW
- Jessica Gamache
Scottsdale, AZ

The Inner Circle Symposium is an exclusive, C-level focused gathering where Filene's Inner Circle members gain first access to our newest research and FiLab innovation results, offering actionable strategies to tackle today's biggest challenges facing credit unions.
Webinar | Feb 24, 2026
Payments Innovation

Helping Credit Unions Navigate Payments Disruption: Introducing Filene's New Research Center
- Lisa Coffey
- Amy Hsu
- Henry Kim
Get an exclusive first look at Filene's new Center for All Things Payments and learn about its three-year research journey to help credit unions navigate the payments disruption that is reshaping the industry.
Report #656 | Dec 11, 2025 | Members
Board Governance Strategy and Planning

Mergers: Lessons from Success & Failure
- Amy Hillman
Credit unions are merging at an unprecedented pace, and this report uncovers why strategic partnerships are reshaping the future of the industry. Leaders reveal how ego and culture often determine success or failure, and why thoughtful, member-centered preparation can turn a merger into a powerful catalyst for long-term growth and impact.
Blog | Dec 3, 2025
Innovation in Action: Filene’s Impact on Credit Unions in FY 2025
As we close the chapter on FY 2025, one thing is clear: credit unions are stepping boldly into the future—and Filene is proud to be right alongside you. Filene's FY 2025 Annual Impact Report reflects a movement that is innovating with purpose, experimenting with confidence, and keeping members at the heart of every decision.

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Filene's 2025 Inner Circle Symposium Recap

Inner Circle Panel: Closing the Experience & Relevancy Gaps

Testing the Future: How Credit Unions are Innovating with FiLab

Inner Circle Panel: Delivering the Right Message

Attitude-Behavior Gaps: Differentiating Between What Members Say and What They Do

Designing for Digital Onboarding: Insights from Credit Union Interviews

Working Session Debrief

Keep Exploring

Filene's 2026 Inner Circle Symposium

Helping Credit Unions Navigate Payments Disruption: Introducing Filene's New Research Center

Mergers: Lessons from Success & Failure

Innovation in Action: Filene’s Impact on Credit Unions in FY 2025