Filene's 2025 Inner Circle Symposium Recap

Inner Circle Panel: Closing the Experience & Relevancy Gaps

Jessica Gamache Head of Research at Filene Research Institute

Testing the Future: How Credit Unions are Innovating with FiLab

McKaye Black Head of Incubation at Filene Research Institute

Slide Deck

Inner Circle Panel: Delivering the Right Message

Ami Iceman-Haueter Chief Research & Digital Experience Office at Michigan State University Federal Credit Union
Anthony Volpe Founder & AI Advisor at Vertice AI

Attitude-Behavior Gaps: Differentiating Between What Members Say and What They Do

Kimberly Lear Founder at Inlay Insights

Slide Deck

Designing for Digital Onboarding: Insights from Credit Union Interviews

Gerald Kane Dept. Head, Chair of Business Admin & Professor, Dept. of Mgmt. Information Systems at Terry College of Business, University of Georgia

Slide Deck

Working Session Debrief

Keep Exploring

Blog | May 8, 2026
Payments Strategy and Planning

The Payments Evolution: What Credit Union Leaders Need to Know Right Now
- Jessica Gamache
Most credit unions know that the payments landscape is changing. Fewer have a strategy for what to do about it. The following post explores the insights Fellow Dr. Henry Kim shared at this year's Filene's Inner Circle Symposium. Read on to explore the four pillars that will define payments leadership in the years ahead, and what questions to ask your team now to prepare.
Blog | Apr 28, 2026
Payments Attracting and Engaging Younger Members Financial Well-being

Meeting the Moment: Well-Being, Payments, and Storytelling at the 2026 Inner Circle Symposium
- Jessica Gamache
The credit union industry is at an inflection point, and the conversations at the 2026 Inner Circle Symposium made that impossible to ignore. Eighty executives gathered to wrestle with three areas defining what comes next: member well-being, payments innovation, and storytelling. Here's what they found.
Webinar | Aug 6, 2026
Attracting and Engaging Younger Members Strategy and Planning

Personalization That Pays Off: How Credit Union CMOs Are Turning Smarter Segmentation into Deeper Relationships and Higher Balances
- Stephen Arnold
Your members aren't all the same. Stop marketing like they are. Leading credit union CMOs reveal how they're using Member Pulse to drive smarter segmentation and personalized member engagement. The session delivers real-world strategies, no theory, just proven tactics that strengthen relationships, grow balances, and improve cross-sell performance.
Blog | Mar 26, 2026
Innovation

Congratulations to i3 Wave 20!
- McKaye Black
- Maddie Gunderson
Wave 20 of Filene's i3 program graduated on March 19th, 2026. Filene's Head of Incubation, McKaye Black and Incubation Manger, Maddie Gunderson celebrated the cohort's hard work and congratulated this incredible group of credit union innovators and leaders. Also, each graduate was able to share their biggest takeaways from their i3 experience.

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Filene's 2025 Inner Circle Symposium Recap

Inner Circle Panel: Closing the Experience & Relevancy Gaps

Testing the Future: How Credit Unions are Innovating with FiLab

Inner Circle Panel: Delivering the Right Message

Attitude-Behavior Gaps: Differentiating Between What Members Say and What They Do

Designing for Digital Onboarding: Insights from Credit Union Interviews

Working Session Debrief

Keep Exploring

The Payments Evolution: What Credit Union Leaders Need to Know Right Now

Meeting the Moment: Well-Being, Payments, and Storytelling at the 2026 Inner Circle Symposium

Personalization That Pays Off: How Credit Union CMOs Are Turning Smarter Segmentation into Deeper Relationships and Higher Balances

Congratulations to i3 Wave 20!