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Technology at the Crossroads

Real disruption is coming. Correction: It's already here.

While this is an exciting time, it can also lead to anxiousness and anxiety for credit unions looking to stay relevant in the eyes of consumers.  Our friends at Design Concepts attended South by Southwest Interactive (SXSWi) earlier this year and gleaned valuable insights on the promise and problems in the worlds of design, technology, science, fashion and more. Here are a few key takeaways: 

  • Consumers are looking for seamless experiences
  • The utility of wearables is twofold – to take data in and to communicate it out
  • What will the wallet look like in 2030? Most likely it will be a mobile device that accesses a cloud-based digital home for exchanging currency, using credit and sharing identity information

The good news is that we’ve got a long time to work through the finer details of our mixed reality futures. For credit unions, this report serves as a valuable reference point for understanding the movements on the horizon that will directly impact human behavior. As new tools and applications are introduced to the financial marketplace, the way we interact with finance and money will fundamentally change. Download this report today to get a glimpse into the future. 

Filene thanks our generous partners for making this research possible: