Lisa Servon is Professor of City Planning at the University of Pennsylvania and former dean at The New School. She is the author of The Unbanking of America: How the New Middle Class Survives (2017), Bridging the Digital Divide: Technology, Community, and Public Policy(Blackwell 2002), Bootstrap Capital: Microenterprises and the American Poor (Brookings 1999), Gender and Planning: A Reader (With Susan Fainstein, Rutgers University Press 2005), and Otra Vida es Posible: Practicas Economicas Alternativas Durante la Crisis (With Manuel Castells, Joana Conill, Amalia Cardenas and Sviatlana Hlebik. UOC Press 2012). She has contributed to the New Yorker, the Atlantic, and The Wall Street Journal and has appeared on PBS News Hour, Marketplace Money and Radio Times and her research is featured in the forthcoming documentary Spent: Looking for Change. She lives in Philadelphia with her husband, two children, and a dog named Friday.
Report #589 | | Members
Learn how credit unions can better protect their most vulnerable members through providing supported financial decision-making (SDM) solutions.
The Center of Excellence for Consumer Financial Lives in Transition work has focused on life transitions less visible to the financial services industry. Through our work we have uncovered two more less visible transitions rooted in familial relationships.
Report #551 | | Members
This report focuses on two specific aspects of economic trends: rising income vulnerability and health care needs. As organizations that support member well-being, credit unions have an important role to play in reducing the negative impacts of income vulnerability on members’ physical and financial well-being.
Report #538 | | Members
Credit unions have an opportunity to differentiate and grow by providing inclusive financial services to the un/underbanked, with lessons learned from alternative financial services providers on how to provide exceptional service.