Home

Membership

Sign In Create Account

Search

or ask a question with Filene's Research Chatbot

Browse by Type

Sign In Create Account
Blog Post |
Strategy and Planning

Webinar: COVID-19: One Year Later

Review the webinar materials from COVID-19: One Year Later, hosted on March 25, 2021.

The COVID -19 crisis ushered in a period of upheaval with significant implications for financial, political, social, cultural, and technological futures. This webinar brought together three of Filene's Think Tank members to share the challenges they faced, overcame and are still anticipating as a result of COVID-19. Review the webinar materials below.

Special thank you to the credit union leaders from our Think Tank who shared their COVID-19 challenges and opportunities: Amy Fuller from Atlanta Postal Credit Union, Tim Mislansky with Wright-Patt Credit Union, and Alice Stevens with Truliant Federal Credit Union.

Related Content

  • Report #666 | Members
    Attracting and Engaging Younger Members Strategy and Planning

    The Moment of Change: Benchmarking the Next Generation of Credit Union Growth

    This benchmarking research provides a data-driven view of how credit unions approach member growth. Based on responses from 105 participants across 92 organizations—primarily larger, growth-oriented institutions—it identifies where momentum is building, where gaps remain, and where future innovation should focus. Findings cover four areas: current strategies and future direction, digital delivery and product innovation, social media, and employee experience as a driver of next-generation growth.
  • Report #664 |
    Innovation Financial Well-being Attracting and Engaging Younger Members

    2025 FiLab Results: Debbie

    One of the six solutions selected for the 2025 FiLab testing phase focused on engaging the next generation of credit union members. To address this growing challenge, FiLab partnered with Debbie to test whether its rewards-based platform could help credit unions attract Gen Z and millennial members, deepen deposit activity, and build lasting financial habits through gamification and cash incentives.
  • Report #665 |
    Innovation Financial Well-being

    2025 FiLab Results: Silvur

    One of the six solutions selected for the 2025 FiLab testing phase focused on supporting members through one of the most complex transitions they will face, retirement. Silvur, is a white-labeled digital platform that guides members through Social Security, Medicare, and retirement income decisions, to test whether retirement education delivered through the credit union channel could deepen member relationships and support asset retention at a critical life stage.
  • Report #663 | Members
    Innovation Payments

    2025 FiLab Results: Cardfit

    Credit cards remain one of the most powerful tools for deepening member relationships, yet most consumers still turn to big banks when choosing a card. Why? Because credit unions are often invisible in the digital comparison journey. Filene’s latest FiLab Fintech report explores how seven credit unions tested CardFit’s comparison platform to change that dynamic, and what they learned about engagement, targeting, and the hidden barriers standing between interest and approval.