Design for Digital

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Led by Filene Fellow, Gerald Kane, The Center for Design for Digital will tackle the complex and evolving digital landscape to help credit unions drive growth through better, more efficient processes internally and better, more engaging experiences for both their members and their employees.

Gerald Kane Dept. Head, Chair of Business Admin & Professor, Dept. of Mgmt. Information Systems at Terry College of Business, University of Georgia

Featured

Report #650 | Aug 18, 2025 | Members

Payments Attracting and Engaging Younger Members Artificial Intelligence Innovation

SIMPLE Payments: Six Consumer Payment Trends Credit Unions Must Embrace

Lamont Black

The future of payments is here, and credit unions must move fast to keep up. The SIMPLE Payments framework reveals six important trends reshaping how members pay and interact with money. This brief shows how credit unions can embed payments into daily life, deliver real-time experiences, and thrive in a digital-first world.

Report #649 | Aug 13, 2025

Innovation

Year Three FiLab Results: IDgo

To kick off the third round of tests, FiLab partnered with IDgo as one of six solutions for the 2025 testing phase. IDgo is a digital identity authentication solution that helps financial institutions verify members quickly, securely and efficiently. Here we explore IDgo's potential to improve call center authentication by saving time, reducing fraud risk and creating a better experience for both members and staff compared to existing methods.

Next Event

Webinar | Sep 16, 2025

Innovation

Creating an Innovation Strategy That Drives Differentiation & Member Loyalty

Gina Woodall
Anna Bruzgulis

Discover what your members really think about innovation and how leading credit unions are turning those insights into strategies that drive growth and loyalty. In this member-exclusive webinar, Filene and Illuminas will reveal the latest trends, year-over-year benchmarks, and actionable recommendations to help your credit union stand out.

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