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Meeting the Needs of Independent Workers at Vancity Credit Union

Independent workers represent a growing demographic with unique financial needs, specifically income instability and lack of traditional employment benefits. This case study explores how to best serve them: first, by learning about the nature and needs of independent workers, then, by prototyping and piloting small, holistic interventions to identify what works.

  • Eric Bulmash Manager, Community Business & Investment at Vancity Credit Union

Executive Summary

Independent work is a growing category of labor and freelance or gig employment that can put pressure on consumers and on their financial institutions, and it comes in many forms. With this rapid demographic shift in labor comes challenges for credit unions as they seek to understand the needs of members and their communities.

Filene thanks its members and Inner Circle sponsors for helping support this research from the Center for Organizational Entrepreneurship.

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