Executive Summary
What would it feel like to work in an environment where everyone had the energy of a business owner? How would your members respond to frontline staff who are empowered to be flexible in meeting their needs? These extraordinary scenarios are the reality for companies who have made the shift to open-book management.
In this research in action recap, three presenters and a panel of industry experts explored how credit unions can use open book management practices to better serve their members and further organizational goals.
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