Join us in asking and answering today’s big questions
For the Center for Leadership, Strategy & Governance, one of the most pressing areas to dig into was in the realm of credit union governance. Center fellow, Dr. Amy Hillman, fielded a 43-question governance practices survey where credit union leaders answered questions relating to board size and makeup; director selection, education, and assessment; board responsibilities and benefits; board meetings; and CEOs/Presidents.
Credit Union Governance Landscape
To help credit unions better understand where they are in their social impact journey, Filene has partnered with Callahan & Associates to develop the Social Impact Dashboard—launching Summer 2024!
In a recent Filene survey among credit union professionals, respondents shared three of the biggest threats facing the industry including, "attracting younger members," "losing relevancy," and "competition with big banks and Fintechs." This fear of future growth and sustainability for credit unions is what inspired the focus of Filene's newest research centers.
Filene's premiere summer meeting connects credit union leaders with industry experts and academic-thought leaders and gives them the tools to Spark! ideas into actionable change at their organization.
Building Lasting Relationships with Younger Consumers: Filene Fellow for New Research Center Announced
We've all heard the headlines of soaring housing prices which have outpaced the rise in income, increasing mortgage rates and a shortage of affordable housing options. As mission-driven organizations, credit unions must determine how tackling the housing issue in their communities fits into their current social impact strategies.
Your Filene membership connects you to a community of growing, innovation-minded credit unions dedicated to thinking forward and changing lives.
Q4 Quarterly Action Plan
Follow Filene's new step-by-step innovation series to help your organization drive continuous growth.
Innovation Matters: A Short Guide to Different Perspectives on Creating a Culture of Innovation
Year 1 Lab Results—Subscription-Based Pricing Models
Innovation Matters
Webinar: the lab* at Filene Fueling Credit Union Growth
Review the webinar materials from the lab* at Filene Fueling Credit Union Growth hosted on May 30, 2023.
Any credit union building a comprehensive AI policy should start by establishing a code of conduct or ethical guidelines pertaining to its use. The potential for AI to deceive or manipulate people is arguably unprecedented and necessitates thoughtful consideration about its deployment strategies.
Generative AI: How Credit Unions Can Adopt Gen AI to Benefit Employees and Members
The Evolution and Impact of AI in Credit Unions
Webinar: The Evolution and Impact of AI in Credit Unions
Text-Generative AI and the Future for Credit Unions
Top 5 Things That Credit Unions Should Consider When Building an AI Policy
As credit unions embrace the transformative power of Artificial Intelligence (AI) and Large Language Models (LLMs), it becomes essential to construct robust AI policies. The following brief will delve into the realm of AI policy, uncovering the top five critical considerations for credit unions.
Opportunities and Risks of Conversational AI for Credit Unions: Empathy and Intimacy in Automated Financial Customer Service
As the use of digital channels continues to grow for credit unions, conversational artificial intelligence (AI) technologies provide an opportunity for improved service delivery and the potential for new service offerings such as financial advice.
Conversational AI technologies create new ways for credit unions to serve their members, from providing alternatives to interacting with human agents to creating new channels for more tailored financial services...
Generative AI: How Credit Unions Can Adopt Gen AI to Benefit Employees and Members
Webinar: Demystifying GenAI Applications
The Evolution and Impact of AI in Credit Unions
Webinar: The Evolution and Impact of AI in Credit Unions
Text-Generative AI and the Future for Credit Unions
Generative AI: How Credit Unions Can Adopt Gen AI to Benefit Employees and Members
The Evolution and Impact of AI in Credit Unions
Credit unions have traditionally been perceived as less innovative according to consumers when comparing them to larger banks, online banks, and fintechs. This stigmatization has put pressure on credit unions to focus on flipping the script and creating awareness in the minds of the consumer of their ability to deliver exceptional member experience through innovation.